REFUND POLICY

Quality Assurance

At Babus Clothing, we prioritize the quality of our products and maintain rigorous standards through our Quality Control Department.

Eligibility for Refunds

We encourage customers to contact us at Live Chat Suppprt OR sales@babusclothing.co.uk within 5 days of receiving their orders to report any issues. Returns are accepted within 14 days, but prior notification within the first 5 days is required before initiating a return.

Verification Process

Upon receiving a claim of damaged or incorrect items, we conduct a thorough review of suit details, including video clips, packing records, and quality control reports.

Refund Conditions

• Returns can only be accepted within 14 days from receipt of order.
  
• We do offer refunds to the original method of payment except Brands section. Your refund process will be within 10 Working days from when we confirm receipt for your item.
• Brands Section refund issued as a credit voucher within 10 working days of confirming receipt of returned item.
• Credit vouchers valid for 6 months.
• Refunds to the original payment method also applicable for damaged items will be processed within 10 working days.
  
• Sale/discounted items non-refundable/non-exchangeable.

Return Procedures

• Customers responsible for return postage charges
• We reserve the right to reject refunds for items received in unsuitable condition.
• Returned items must be undamaged, unworn, and in original packaging with tags intact.
• In case of a return, where your order includes free shipping (over £99) you will have to pay postage charges while returning the order.
  

Cancellation Policy

Orders can be cancelled before they are processed within 24 Hours , However once it’s processed ,cancellation is no longer possible. If you wish to cancel after processing, our refund policy will apply.

Babus Clothing reserves the right to cancel orders for various reasons, ensuring full refunds. 

Customer Responsibility

Clearly state reason for return on back of invoice, included with returned parcel.

Customers assume responsibility for items until signed for by our customer care office.

Contact Us

Should you require assistance or have inquiries, please do not hesitate to contact us on our Live Chat Support.

Warm regards,

Team Babus Clothing

Our return address
Babu’s Clothing
84 St. Helens Road, Bolton, BL3 3NP
Lancashire, UK.