REFUND POLICY
Quality Assurance
At Babus Clothing, we prioritize the quality of our products and maintain rigorous standards through our Quality Control Department.
Eligibility for Refunds
We encourage customers to contact us at sales@babusclothing.co.uk before initiating a return to address any issues with their order.
Verification Process
Upon receiving a claim of damaged or incorrect items, we conduct a thorough review of suit details, including video clips, packing records, and quality control reports.
Refund Conditions
- Returns can only be accepted within 14 days from receipt of order.
- Refunds issued as credit vouchers within 10 days of confirming receipt of returned item.
- Credit vouchers valid for 6 months.
- Refunds to original payment method applicable only for damaged items will be processed within 14 working days.
- Pre-orders and customized items non-refundable/non-exchangeable.
- Sale/discounted items non-refundable/non-exchangeable.
Return Procedures
- Customers responsible for return postage charges.
- Returned items must be undamaged, unworn, and in original packaging with tags intact.
- We reserve the right to reject refunds for items received in unsuitable condition.
Cancellation Policy
Orders may be canceled before processing; cancellation requests cannot be accommodated post-processing.
Babus Clothing reserves the right to cancel orders for various reasons, ensuring full refunds.
Customer Responsibility
Clearly state reason for return on back of invoice, included with returned parcel.
Customers assume responsibility for items until signed for by our customer care office.
Contact Us
Should you require assistance or have inquiries, please do not hesitate to contact us. Your satisfaction is our priority.
Warm regards,
Team Babus Clothing
Our return address
Babu’s Clothing
84 St. Helens Road, Bolton, BL3 3NP
Lancashire, UK.
