Quality Assurance
At Babus Clothing, we prioritize the quality of our products and maintain rigorous standards through our Quality Control Department.
Eligibility for Refunds
We encourage customers to contact us through Live Chat Support or at sales@babusclothing.co.uk within 5 days of receiving their orders to report any issues. Returns are accepted within 14 days, but prior notification within the first 5 days is required before initiating a return.
We Will refund your order as long as thy meet the following conditions
- Returns are accepted within 14 days from the date you receive your order.
- Refunds will be issued to the original method of payment.
- Once we confirm receipt of your returned item, your refund will be processed within 10 working days.
- Sales and discounted items are non-refundable and non-exchangeable.
- Return requests made after 14 days from the delivery date will not be accepted.
- Return postage costs must be paid by the customer.
- Returned items will be inspected, so please do not remove the tags.
- Items must be unworn, undamaged, and returned in their original packaging.
- If an item is returned in an unsuitable condition, it may be sent back to you and no refund will be issued.
- Customers are responsible for packaging returned items securely to ensure they arrive safely.
- We are not responsible for items sent to us by mistake.
- The reason for the return must be clearly written on the back of the invoice.
- The original invoice must be included with the returned parcel.
- We are not responsible for returned items until they have been received and signed for by our Customer Care team.
- If your order includes free shipping on orders over £99, you will still need to pay the postage charges when returning the order.
Cancellation Policy
Orders can be cancelled within 24 hours, provided they have not yet been processed. Once an order has been processed, cancellation is no longer possible. If you wish to cancel after processing, our refund policy will apply.
Babus Clothing reserves the right to cancel orders for various reasons, ensuring full refunds.
Customer Responsibility
Clearly state the reason for your return on the back of the invoice and include it with the returned parcel.
Customers assume responsibility for items until they are signed for by our customer care office.
Contact Us
Should you require assistance or have inquiries, please do not hesitate to contact us through our Live Chat Support.
Warm regards,
Team Babus Clothing
Our Return Address
Babu’s Clothing
84 St. Helens Road, Bolton, BL3 3NP
Lancashire, UK.
